Question 1

How quickly can I set up DocBase for my clinic?

Accepted Answer

Most clinics are up and running within 24 hours. Our onboarding process includes guided setup, data migration assistance, and staff training. We provide dedicated support to ensure a smooth transition from your current system.

Question 2

Do I need technical expertise to use DocBase?

Accepted Answer

Not at all! DocBase is designed for healthcare professionals, not IT experts. Our intuitive interface requires no technical background. We also provide comprehensive training and 24/7 support to help your team get comfortable with the system.

Question 3

Can I import my existing patient data?

Accepted Answer

Yes, we support data migration from most popular practice management systems including Epic, Cerner, athenahealth, and others. Our team will help you securely transfer all patient records, appointment history, and preferences.

Question 4

What if my staff needs training?

Accepted Answer

We provide comprehensive training including live demos, video tutorials, documentation, and one-on-one support sessions. Your team will be confident using DocBase before you go live.

Question 5

What makes DocBase different from other appointment systems?

Accepted Answer

DocBase combines intelligent scheduling, WhatsApp integration, multi-clinic support, and HIPAA compliance in one platform. Our system reduces no-shows by 40% through smart reminders and offers real-time analytics to optimize your practice operations.

Question 6

Does DocBase work for specialty practices?

Accepted Answer

Absolutely! DocBase supports all medical specialties including cardiology, dermatology, orthopedics, mental health, dental, and more. You can customize appointment types, durations, and workflows specific to your specialty.

Question 7

Can patients book appointments online 24/7?

Accepted Answer

Yes, patients can book, reschedule, and cancel appointments anytime through our patient portal. The system shows real-time availability and automatically sends confirmations and reminders.

Question 8

How does the WhatsApp integration work?

Accepted Answer

DocBase sends automated appointment confirmations, reminders, and updates directly to patients' WhatsApp. This increases engagement rates by 60% compared to SMS and email while maintaining HIPAA compliance.

Question 9

Can I manage multiple clinic locations?

Accepted Answer

Yes, DocBase is designed for multi-location practices. You can manage all locations from one dashboard, set location-specific schedules, transfer appointments between locations, and get consolidated reporting.

Question 10

How much does DocBase cost?

Accepted Answer

Our plans start at ₹2,999/month for single-location practices. This includes unlimited appointments, WhatsApp integration, patient management, and HIPAA compliance. We offer transparent pricing with no hidden fees or per-patient charges.

Question 11

Is there a free trial available?

Accepted Answer

Yes, we offer a 30-day free trial with full access to all features. No credit card required to start. Our team will help you set up and test the system with your actual data during the trial period.

Question 12

Are there any setup or hidden fees?

Accepted Answer

No hidden fees ever. Our pricing is transparent and includes setup, training, data migration, and ongoing support. The only additional costs are optional add-ons like advanced analytics or premium integrations.

Question 13

Can I change plans as my practice grows?

Accepted Answer

Absolutely! You can upgrade or downgrade anytime. We'll help you choose the right plan based on your current needs and adjust as your practice evolves. All your data and settings remain intact during plan changes.

Question 14

Do you offer discounts for multiple clinics?

Accepted Answer

Yes, we provide significant discounts for multi-location practices and healthcare networks. Contact our sales team for custom enterprise pricing based on your specific requirements.

Question 15

How secure is patient data?

Accepted Answer

Patient data is protected with bank-level encryption (AES-256), secure cloud infrastructure, regular security audits, and strict access controls.

Question 16

Where is my data stored?

Accepted Answer

All data is stored in secure, compliant data centers with 99.9% uptime guarantee. We maintain multiple backups and disaster recovery protocols to ensure your data is always safe and accessible.

Question 17

Can I control who accesses patient information?

Accepted Answer

Yes, DocBase provides role-based access controls. You can set different permission levels for doctors, nurses, administrators, and other staff.

Question 18

Does DocBase integrate with existing EMR/EHR systems?

Accepted Answer

Yes, we integrate with popular EMR/EHR systems including Epic, Cerner, athenahealth, and many others. Our API enables two-way data synchronization to maintain consistent patient records across platforms.

Question 19

What about payment processing integration?

Accepted Answer

DocBase integrates with major payment processors and billing systems. Patients can pay online, and payments are automatically recorded in your practice management system. We support insurance verification and claims processing.

Question 20

Is there a mobile app for staff and patients?

Accepted Answer

Yes, DocBase includes mobile apps for both staff and patients. Healthcare providers can manage schedules on-the-go, while patients can book appointments, receive reminders, and access their health information from their phones.

Question 21

What internet speed do I need?

Accepted Answer

DocBase works with standard broadband internet. We recommend at least 10 Mbps download speed for optimal performance. The system works on any device with a web browser - no special hardware required.

Question 22

What kind of support do you provide?

Accepted Answer

We offer 24/7 phone and email support, live chat, video training sessions, and a comprehensive knowledge base. Our healthcare-focused support team understands the unique challenges of medical practices.

Question 23

How do you handle system updates?

Accepted Answer

All updates are automatic and happen during off-hours to minimize disruption. We notify you in advance of major updates and provide training materials for new features. Your data is always backed up before any updates.

Question 24

What if I need custom features?

Accepted Answer

We work with practices to develop custom features that meet specific workflow needs. Our development team can create specialty-specific tools, custom reports, or unique integrations based on your requirements.

Question 25

Do you provide ongoing training?

Accepted Answer

Yes, we provide unlimited training for your staff. This includes onboarding for new employees, refresher sessions, and training on new features. We also offer advanced training for power users and administrators.

Everything You Need to KnowAbout DocBase

Getting Started

How quickly can I set up DocBase for my clinic?

Do I need technical expertise to use DocBase?

Can I import my existing patient data?

What if my staff needs training?

Features & Capabilities

What makes DocBase different from other appointment systems?

Does DocBase work for specialty practices?

Can patients book appointments online 24/7?

How does the WhatsApp integration work?

Can I manage multiple clinic locations?

Pricing & Plans

How much does DocBase cost?

Is there a free trial available?

Are there any setup or hidden fees?

Can I change plans as my practice grows?

Do you offer discounts for multiple clinics?

Security & Compliance

How secure is patient data?

Where is my data stored?

Can I control who accesses patient information?

Integration & Technical

Does DocBase integrate with existing EMR/EHR systems?

What about payment processing integration?

Is there a mobile app for staff and patients?

What internet speed do I need?

Support & Training

What kind of support do you provide?

How do you handle system updates?

What if I need custom features?

Do you provide ongoing training?

Still Have Questions?

Everything You Need to KnowAbout DocBase

Getting Started

How quickly can I set up DocBase for my clinic?

Do I need technical expertise to use DocBase?

Can I import my existing patient data?

What if my staff needs training?

Features & Capabilities

What makes DocBase different from other appointment systems?

Does DocBase work for specialty practices?

Can patients book appointments online 24/7?

How does the WhatsApp integration work?

Can I manage multiple clinic locations?

Pricing & Plans

How much does DocBase cost?

Is there a free trial available?

Are there any setup or hidden fees?

Can I change plans as my practice grows?

Do you offer discounts for multiple clinics?

Security & Compliance

How secure is patient data?

Where is my data stored?

Can I control who accesses patient information?

Integration & Technical

Does DocBase integrate with existing EMR/EHR systems?

What about payment processing integration?

Is there a mobile app for staff and patients?

What internet speed do I need?

Support & Training

What kind of support do you provide?

How do you handle system updates?

What if I need custom features?

Do you provide ongoing training?

Still Have Questions?

Everything You Need to Know
About DocBase

Everything You Need to Know
About DocBase