Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, book appointments, or contact us for support.

• Personal information (name, email, phone number)
• Healthcare provider information and credentials
• Appointment and scheduling data
• Payment and billing information
• Communication preferences

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services:

• Process and manage appointments
• Facilitate communication between patients and providers
• Send appointment reminders and notifications
• Provide customer support
• Improve our platform and services
• Comply with legal and regulatory requirements

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• With healthcare providers for appointment management
• With service providers who assist us in operating our platform
• When required by law or to protect our rights
• In connection with a business transfer or acquisition

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection practices

5. HIPAA Compliance

For healthcare providers using our platform, we maintain compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable healthcare privacy regulations. We enter into Business Associate Agreements (BAAs) with covered entities as required.

6. Your Rights

You have certain rights regarding your personal information:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your personal information
• Opt out of certain communications
• Data portability where applicable

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie settings through your browser preferences.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Healthcare data may be subject to specific retention requirements.

9. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us.